FAQs

Q. How can I get in touch with a Sales Rep?

A. You can either call us toll free at 1 (844) 9-PROMO2 (977-6662), or email us at info@promopromo.ca.

Q. What payment methods do you accept?

A. Visa, Master Card, Cheques, and Cash.

Q. Do your prices include shipping?

A. Shipping & handling charges are extra. 

Q. What if I receive a defective product?

A. Your satisfaction is important to us at Promo Promo. Any defective products will be exchanged or credited. In such circumstances, you should promptly contact us within 30 days of receiving your order at 1 (844) 9-PROMO2 (977-6662) or via email at info@promopromo.ca with the details to receive your replacement product or credit.

Q. Can I return a blank/unimprinted item I purchased & received?

A. No. Only if the products are defective or damaged can a credit or exchange be processed. 

Q. What file formats should my artwork be in?

A. JPEG, AI, or PDF file formats are acceptable. Text needs to be outlined, and any photos should be no less than 300 dpi. All artwork should be vectored for maximum results.

Q. Will my imprint look exactly like the proof preview?

A. Virtual proofs are close approximations of the final order, after production. Actual imprint and colours may vary on the final product.

Q. What if I have never ordered a promotional item before and don’t know where to start?

A. We love helping our clients one on one. With our passion for service and our clients’ satisfaction, we will work with you to find unique solutions to fit and maximize your promotional needs. Call 1 (844) 9-PROMO2, or email us at info@promopromo.ca.

Additional Info

Here are a few tips to make your visit to our website as enjoyable as possible:

  • Clicking "Home" at any time will take you back to our main welcome page.  To see our current special offers, click the "Specials" button.  Learn more information about our company and its history by clicking the "About Us" button.  Then, see what our customers have to say about our company by visiting the "Testimonials" area.  For our contact information (phone, address, etc.), please click the "Contact" button.  In the "Links" area, you'll find an impressive listing of other websites that we recommend you visit.

  • Be sure to stop by our online showroom to view our featured items.  Click "Showroom" to enter.  If you see something you like, just select the item for more details.  You can then add the item to your cart to request more information or place an order directly from our site!

  • To search our vast promotional product database, click the "Search" button.  After you perform your search, you can see detailed information regarding any product.  If you see an item that interests you, you can easily add it to your online cart.

  • Click "View Cart" at any time to review the items in your cart.  Don't forget that you have to check out by clicking "Check Out" in order for your cart to be sent to us.  All of your personal information (including credit card information) will be submitted using industry-standard SSL encryption.

  • If you enjoy visiting our website, we would love for you to tell your friends about it.  Send them a quick message directly from our site by clicking "Tell a Friend" at the bottom of our home page.  We would greatly appreciate it!

  • Your browser must support frames and cookies in order to use all areas of our site.

If you need further assistance using our website, please don't hesitate to let us know!  We're always here to help!